Benefits & Features
- Save members from leaving! Consider the financial benefit to the club for one member staying vs. leaving next year. Now over the next 10-15 years, what is that member worth?
- Identify what is most important to members and where to focus management's efforts.
- Provides pro-active insights into problem areas or "opportunities" before costly reactionary measures become necessary.
- Know where to make cuts and identify what areas to strengthen.
- Develop stronger programs and activities that will increase member satisfaction, member retention and referrals; your best form of advertising!
- Positive teaching tool for the General Manager to work with each department manager to improve performance.
- Provides clear measurement data for staff to set goals and focus on continuous improvement.
- Identify small investments that can pay big dividends.
- Provides for two way communication between members and Club Leadership.
- Effective approach to marketing by clearly identifying your Club's positive characteristics.
- Greatly helps yearly Board rotation by clearly identifying the most important areas to focus on rather than wasting time, money and energy on non-important issues or items.
- Season-end report with diagnostics, benchmarking and actionable plans for all "Drivers of Success".
- 12 months of continuous member feedback that Club Leadership (General Manager) can view 24/7.
- Allows for necessary adjustments throughout the year for added member satisfaction.
